Support – JQL Activity Stream
JQL Activity Stream is built and supported by Litchfield Software. Support is included with every trial and paid subscription.
How to reach us
Email support@camden-trades.com. This is our only support channel, so every request gets a written answer and a record.
To help us answer quickly, please include:
- your Jira site address (
your-site.atlassian.net); - whether you use classic or new Jira dashboards;
- what you expected and what happened, with a screenshot if you can;
- any error message shown in the gadget;
- the gadget's settings (saved filter or JQL, activity types and date range).
Please don't send passwords, API tokens, or more issue content than is needed to explain the problem. We never need access to your Jira site, and we will never ask for credentials.
Hours
Monday to Friday, 9:00–17:00 America/New_York (US Eastern Time), excluding US federal holidays. Messages that arrive outside these hours are handled on the next business day.
Response targets
These are first-response targets during support hours. The target for a fix or workaround depends on the problem.
| Priority | Examples | First response |
|---|---|---|
| Urgent | The gadget fails to load for everyone on a site; a licensing error while your subscription is active; a suspected security issue | Within 1 business day |
| Normal | A feature doesn't work as documented; wrong counts or export content | Within 2 business days |
| Questions & feedback | How-to questions, feature requests | Within 3 business days |
We are a small, independent team. We don't offer phone support, and we don't guarantee round-the-clock coverage. We keep you updated until each issue is resolved or has a clear plan.
Security issues
Please report suspected vulnerabilities to support@camden-trades.com with "Security" in the subject. We acknowledge reports within 2 business days and fix confirmed vulnerabilities within the timeframes of Atlassian's security requirements for Marketplace apps.
What's covered
- Installing, configuring and using the App on Jira Cloud, on both classic and new dashboards.
- Defects in the App, including problems with activity, counts and exports.
- Questions about how the App handles data.
Problems with Jira itself, Atlassian accounts, billing or refunds are handled by Atlassian Support. We're glad to help you work out which side a problem is on.
Before you write
Many questions are answered in the documentation, especially its FAQ. Messages shown in the gadget (for example "Jira is busy" or "Only the 200 most recently updated issues are scanned") explain what happened and what to do next.
Product updates
Fixes and improvements are delivered automatically through the Atlassian Marketplace; there is nothing to install. If an update ever needs new permissions, a Jira administrator approves it in Apps › Manage your apps.